Last Updated: 4 August 2026
 

1. Introduction

Welcome to OK Club!

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Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, book our services, participate in our diving activities or training courses, read our travel content, interact with our affiliate content, or use links and recommendations published through our website, interact with us through social media, or otherwise engage with our business.​

 

This Privacy Policy applies to all personal information collected by OK Club through our website, email, telephone, social media channels, third-party service providers used to deliver our services, and in-person interactions.

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By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

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2. Information We Collect

When you use our website or services, we may collect:

• Personal Information: Name, email, phone number (when you contact us or book a dive).

• Booking Details: Dive preferences, special requests.

• Medical information

• Course registrations

• Technical Data: IP address, browser type, device info (for analytics & site improvements).

• Cookies & Tracking: We use cookies to enhance your experience (see Cookies section).

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3. How We Collect Information

We may collect personal information when you:

• Submit a contact form on our website.

• Contact us by email or telephone.

• Send us a message through Facebook, Instagram, or other social media platforms.

• Book a dive trip or course.

• Complete registration, medical, or liability forms.

• Visit our website using cookies or similar technologies.

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4. How We Use Your Information

We collect data to:

• Process bookings & provide diving services.

• Respond to your inquiries.

• Improve our services, website & marketing.

• Ensure security & prevent fraud.​

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We never sell your data or share it with third parties except for essential service providers (e.g., payment processors, third party service providers).​

 

5. Third Party Service Providers

To operate our business and provide diving services, we use carefully selected third-party service providers who assist us with booking management, diver training, certifications, communications, website hosting, analytics, and other business operations.

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For diver training, courses and certifications, we use the IANTD Member (International Association of Nitrox and Technical Divers) and SSI (Scuba Schools International) MySSI platforms. If you enroll in an IANTD or SSI course through OK Club, your personal information may be entered into the IANTD Member or MySSI system for purposes including:

• Course registration and administration

• Digital learning materials

• Recording training progress

• Certification processing

• Maintaining your diver training records

• Verification of certifications

• Communication relating to your training

 

The information shared with IANTD and SSI may include your name, contact details, date of birth, certification information, course progress, training records, and, where necessary, medical or insurance information required for diver safety and certification. IANTD and SSI may make this information available to authorized Training Centers, Instructors, and Service Centers involved in delivering your training or processing your certification.

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For customer registration and bookings we use the ScubaCloud software platform that helps our diving center manage our day-to-day operations, including customer records.

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Where third-party providers process personal information on our behalf, we take reasonable steps to ensure they protect your information and process it only for the purposes for which it was provided. Some providers act as independent data controllers for parts of their own services and process personal information in accordance with their own privacy policies. We encourage you to review their privacy policies when using their services.

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6. Photographs and Videos​

During dive trips, training courses, snorkeling excursions, and other activities, our staff may take photographs or videos of participants. These images may be used for operational purposes, to share with customers, or, with your permission where required, for marketing and promotional purposes, including on our website and social media channels.

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Photographs and videos taken during your activity may be provided to you as part of the services we offer. We will not use identifiable photographs or videos for marketing or promotional purposes without an appropriate legal basis, such as your consent where required by applicable law.

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If you do not wish to be photographed or recorded, please let a member of our staff know before your activity. 

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Photographs and videos are stored securely and are only retained for as long as necessary for the purposes described in this Privacy Policy.

 

7. Social Media

OK Club maintains official social media accounts on platforms including, but not limited to, Facebook, Instagram, YouTube, WhatsApp and Line to share information about our diving services, travel content, promotions, and activities.

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If you contact us through social media platforms, such as by sending a direct message, commenting on a post, or interacting with our content, we may collect and process the personal information you choose to provide, including your name, username, contact details, and the content of your messages.

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We use this information to:

• Respond to your enquiries

• Provide customer support

• Process bookings or course enquiries

• Improve our services and communications

• Comply with legal obligations where applicable

 

Please note that your interactions with social media platforms are also subject to the privacy policies and terms of the respective platform providers. We encourage you to review their privacy policies to understand how they collect and use your personal information.

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If your enquiry results in a booking or enrolment in one of our services, the information you provide through social media may be transferred to our booking, registration, or customer management systems to enable us to deliver our services.

 

8. Cookies & Tracking

We use cookies to analyze site traffic and improve user experience. You can manage cookie preferences in your browser settings. The cookies we use:

• Essential cookies: These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

• Marketing cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. 

• Functional cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.​

• Analytics cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.
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9. Affiliate Links

We may include affiliate links to products or services that we believe are useful to our readers. If you choose to purchase through one of these links in the future, we may receive a small commission at no additional cost to you.

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Affiliate links will always be used in accordance with applicable laws and regulations. Where affiliate partners use cookies or similar technologies to track referrals, their use of your information will be governed by their own privacy policies.

 

10. Marketing Communications

We currently do not send regular marketing emails. If this changes in the future, you will only receive marketing communications where permitted by law or where you have chosen to subscribe.

 

11. Data Retention

We retain personal information only for as long as necessary to:

• provide our services;

• comply with applicable legal, accounting, tax, and regulatory obligations;

• maintain diver training and certification records where required;

• protect the safety of our customers and staff; and

• protect our legitimate business interests.

 

When personal information is no longer required for these purposes, we will securely delete or anonymize it where reasonably practicable.

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12. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

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These measures may include secure website connections (SSL encryption), restricted access to personal information, password-protected systems, and the use of trusted third-party service providers that implement appropriate security measures.

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While we take reasonable steps to protect your personal information, no method of transmitting or storing data over the Internet is completely secure, and cannot guarantee absolute security.​

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13. Your Rights

Depending on applicable privacy laws, including Thailand's Personal Data Protection Act (PDPA), and your location, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of your personal information, where we are not legally required to retain it.

• Withdraw your consent where our processing is based on your consent.

• Request a copy of the personal information we hold about you.

• Opt out of receiving marketing communications at any time.

 

Please note that some information, including dive training records, certification records, medical documentation, invoices, or records required for legal, insurance, safety, or regulatory purposes, may need to be retained even if you request deletion.

 

To exercise any of these rights, please contact us at info@okclubthai.com

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14. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices. The latest version will always be available on our website.

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15. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your information, please contact us:

OK Club LANTA Co. LTD
245 Moo 2 Saladan Koh Lanta

Krabi 81150 
Thailand

Website: www.okclubthai.com
email: info@okclubthai.com 

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